Privacy Policy for Beverly Oaks Animal Hospital
Effective Date: 12/20/24
At Beverly Oaks Animal Hospital, we value your privacy and are committed to ensuring the security and confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and protect your data, including how we handle SMS opt-ins and phone numbers. By using our website and services, you consent to the practices described in this policy.

1. Introduction
Beverly Oaks Animal Hospital is a trusted provider of veterinary services, dedicated to the care and well-being of your pets. This Privacy Policy aims to inform you about how we collect, use, and protect your personal data, and to ensure that we comply with applicable privacy regulations, including the Telephone Consumer Protection Act (TCPA), which governs business texting and SMS messaging.


2. Types of Information Collected

We collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number (including for SMS opt-in purposes), address, and other contact information.

  • Pet-related Information: Details related to your pet's health, care, and treatment history.

  • Payment Information: Credit card or other payment details for transactions.


3. Method of Information Collection

We collect personal information through the following methods:

  • Online Forms: When you schedule an appointment or make an inquiry through our website.

  • SMS Opt-in: When you voluntarily provide your phone number to receive SMS reminders, updates, or promotional messages related to your pet’s care.

  • Email Communication: When you communicate with us via email.

  • In-Person and Over-the-Phone: Information collected during appointments or phone conversations with our staff.


4. Purpose of Data Collection

We collect personal information for the following purposes:

  • To provide veterinary services and care for your pets.

  • To communicate with you regarding appointments, treatment updates, and other services.

  • To send SMS reminders, alerts, or updates about your pet’s health (if you opt-in to SMS notifications).

  • To process payments for services rendered.

  • To improve our services and customer experience.


5. Data Security Measures

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption: We use encryption technologies to secure sensitive data during transmission and storage.

  • Access Controls: Only authorized personnel have access to your personal information.

  • Regular Security Audits: We conduct regular audits and update our security protocols to address new threats.


6. Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. Specifically, SMS opt-in phone numbers or information collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.
We may share your information in the following situations:

  • With Service Providers: We may share your data with trusted service providers who assist us in delivering services (e.g., payment processors, marketing platforms) but only for purposes related to providing services to you.

  • Legal Compliance: We may disclose information if required to do so by law or in response to a subpoena, court order, or other legal process.


7. User Rights

You have the following rights regarding your personal information:

  • Access: You may request to view the personal data we hold about you.

  • Correction: You may request corrections to any inaccurate or incomplete information.

  • Deletion: You may request the deletion of your personal data, subject to certain legal exceptions.

  • Opt-Out of SMS: If you have opted-in to receive SMS notifications, you may opt-out at any time by following the instructions in the message or by contacting us.

To exercise these rights, please contact us using the information provided below.

8. Contact Information

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at:
Beverly Oaks Animal Hospital
14302 Ventura Blvd Sherman Oaks CA 91423
818-788-2022
bevoaks@gmail.com

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by posting the new policy on our website and updating the "Effective Date" at the top of this page.

CONTACT US:
We hope this Notice answers your questions about our collection, use and disclosure of your personal information. If it does not, or if you have any questions, please contact us at:
Beverly Oaks Animal Hospital
Attn: Privacy Statement
14302 Ventura Blvd
Sherman Oaks, Ca 91423
bevoaks@gmail.com


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