Terms and Conditions

Terms and Conditions for Beverly Oaks Animal Hospital
Effective Date: 12/20/24
These Terms and Conditions ("Terms") govern your use of the services provided by [Your Animal Hospital Name] ("we," "us," or "our"). By accessing or using our website, making appointments, receiving SMS communications, or engaging with our services in any way, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Introduction

Beverly Oaks Animal Hospital provides veterinary care services, including consultations, treatments, appointment scheduling, and related services for your pets. These Terms govern your use of our website, our clinic's services, and any SMS communications you may opt-in to receive. Please read these Terms carefully to understand your rights and obligations while using our services.

2. Acceptance of Terms

By accessing or using our services, including but not limited to scheduling appointments, receiving SMS notifications, or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should refrain from using our services.

3. User Responsibilities and Conduct

As a user of our services, you agree to:

• Use our services for lawful purposes only.

• Not engage in any misuse, abusive behavior, or illegal activity, including any conduct that might harm Beverly Oaks or its users.

• Provide accurate and complete information when using our services, including making appointments, submitting medical records, or opting into SMS communications.

• Refrain from interfering with the operation of our services or attempting unauthorized access to our systems.

4. Intellectual Property Rights

All content provided through our services, including but not limited to text, images, logos, trademarks, and other materials, is the property of [Your Animal Hospital Name] and is protected by intellectual property laws. You may not use, reproduce, distribute, or modify any content from our website or services without prior written consent.

5. Account Information and Security

To access certain services, you may be required to create an account on our website. You are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately of any unauthorized use of your account. You are also responsible for all activities that occur under your account.

6. Payment Terms

For services requiring payment, the following payment terms apply:

• Payment: Payment for services provided by [Your Animal Hospital Name] is due at the time of service or as specified by the service.

• Billing Cycles: If applicable, billing cycles and payment schedules will be outlined at the time of purchase or service.

• Refunds: Refunds may be issued at our discretion, based on the nature of the service provided and the circumstances.

• Non-Payment: Failure to pay for services may result in the suspension or termination of services.

7. Privacy and Data Collection

We are committed to protecting your privacy. Your personal information is collected, stored, and used in accordance with our [Privacy Policy]. By using our services, you consent to the collection, use, and processing of your data as described in our Privacy Policy. For detailed information, please refer to our [Privacy Policy].

8. Limitation of Liability

Beverly Oaks Animal Hospital will not be held responsible for any direct, indirect, incidental, or consequential damages, including but not limited to loss of data, injury, or financial loss, arising from the use or inability to use our services. We make no warranties or representations about the accuracy or completeness of any information provided through our services.

9. Termination or Suspension of Services

We reserve the right to suspend or terminate your access to our services at any time if you violate these Terms or engage in behavior that disrupts our operations. You may terminate your account by contacting us, but any outstanding fees must still be paid.

10. Governing Law and Dispute Resolution

These Terms are governed by the laws of California Any disputes arising from the use of our services will be resolved through binding arbitration, conducted in Los Angeles County, in accordance with the rules. If necessary, disputes may be resolved in the courts of California

11. Changes to Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements. Any updates will be posted on our website, and the new Terms will take effect immediately upon posting. We encourage you to review these Terms periodically.

12. Contact Information

If you have any questions or concerns regarding these Terms, please contact us at:
Beverly Oaks Animal Hospital
14302 Ventura Blvd Sherman Oaks CA 91423
818-788-2022
bevoaks@gmail.com

Consent for SMS Communication

By providing your phone number and opting into SMS communication through our website, you consent to receive text messages from Beverly Oaks Animal Hospital. These messages may include appointment reminders, pet health updates, and other relevant information about our services. You can opt-out of receiving these messages at any time.

Types of SMS Communications

If you have opted to receive SMS communications, you may receive the following types of messages:

• Appointment Reminders: Notifications about scheduled appointments or upcoming visits.

• Health Updates: Reminders about vaccinations, treatments, and follow-up care for your pet.

• Promotional Messages: Occasional offers, discounts, or information about new services.

Frequency of SMS Communications

You can expect to receive up to 3 SMS messages per week from us. The frequency may vary depending on your interactions with our clinic.

Fees

Message and data rates may apply depending on your mobile carrier and plan. Please check with your provider for more information.

Opt-In Method

To opt-in to receive SMS communications, you must complete the SMS opt-in form available on our website. By submitting your phone number, you agree to receive SMS messages related to your pet’s care and updates.

Opt-Out Method

You may opt out of receiving SMS messages at any time by replying "STOP" to any message you receive. After opting out, you will no longer receive text messages from us, and your consent will be revoked. Additionally, opt-out instructions will be provided in every SMS message, giving you the option to stop receiving further communications at any time.
For more information about how we collect, use, and protect your data, please refer to our Privacy Policy.
This Terms and Conditions document is designed to protect both you and [Your Animal Hospital Name] by setting clear expectations for the use of our services. It also includes important details about our SMS communication practices, ensuring transparency and compliance with regulations. Be sure to replace placeholders with your actual business information and verify the SMS sections to reflect your practices.

CONTACT US:
We hope this Notice answers your questions about our collection, use and disclosure of your personal information. If it does not, or if you have any questions, please contact us at:
Beverly Oaks Animal Hospital
Attn: Privacy Statement
14302 Ventura Blvd
Sherman Oaks, Ca 91423
bevoaks@gmail.com